Privacy Policy

This policy breaks down how we collect, store, and look after your personal data when you’re using the platform, whether you’re registering, making a deposit, or just chatting with our support team. By setting up an account, you’re agreeing to the terms we’ve laid out here. We keep this document under regular review to make sure it stays up to date; the version you see here is what applies from the moment you last logged in.

The Essentials We Collect

We only ask for the data we actually need to run your account, handle your payments, and stay on the right side of our Anjouan Gaming Board licensing rules.

• Sign-up details: Your name, birthday, email, where you live, and your phone number.
• Proving who you are: A photo of your ID and something like a utility bill or bank statement (from the last 3 months) to verify your address.
• Money matters: Details on how you deposit or withdraw, your history of transactions, and the GBP amounts you’ve moved.
• Behind the scenes: Your IP address, the device and browser you’re using, when you log in, and basic markers.
• Your play style: Your game history, how much you bet, how long you stay online, and your use of bonuses.
• Getting in touch: Transcripts from our live chats, emails, and any support tickets you’ve opened.

How We Use Your Information

We use your data strictly for the reasons listed below. We don’t sell your personal info to third parties, and we won’t use it for anything else without asking you first.

We use it to manage your account (keeping your login secure), process payments through our safe PCI DSS systems, and verify your identity (KYC) to make sure everything is legal before your first withdrawal. It also helps us stay compliant with anti-money laundering laws and promote responsible gaming by spotting any patterns that might suggest a problem. Finally, we use it to fix technical bugs and, if you’ve specifically asked for it, to send you bonuses and updates.

Storing and Keeping Your Data

Your info is tucked away on servers protected by 128-bit SSL encryption, with access limited to only the people who absolutely need it to do their jobs. Because of gaming regulations, we have to keep your account data for at least 5 years after you close your account, and payment records for 7 years. If you want us to delete anything that isn’t legally required to stay on file, just reach out to us.

Sharing Your Info

We only share data with the partners we need to keep the site running. This includes payment providers (like Visa, Skrill, or crypto gateways), game studios (who get anonymised data for fairness audits), and licensing bodies if we’re legally required to provide it. We never share your details with ad networks or data brokers.

Your Rights

You’re in control of your data. You can ask for a copy of everything we have on you, update anything that’s wrong, or ask us to delete non-essential info. You can also opt out of marketing at any time in your settings. If you want to exercise these rights, just drop us a message. We’ll get back to you within 30 days, though we might need to verify your ID first.

Cookies

We use cookies to keep your session active, keep track of your preferences, and see how people move around the site so we can make it better. A full list of what we use and how to manage them is on hand in our Cookies Policy. You can also tweak these settings anytime through your browser or the banner on our homepage.